Delivering a great home cinema experience requires expertise, skill and a commitment to customer service. So who do you trust to get it right for you? When you team up with the Big Picture People, you can relax knowing that you’re in the hands of a company committed to not only delivering great home entertainment, but also making the whole process as easy and pleasant as possible.
Below are testimonials from some of our customers…..
Hi Peter and John,
First of all we would like to thank you for your patience, courtesy and professionalism you guys have shown us in selecting the right projector, perfect screen and the magnificent sound system was exemplary. Needless to say you are very competitively priced. You were upfront with the delay in getting the Sony VPL-VW260ES Projector and placed the order straight away to avoid any further delay. John has always kept us updated on delivery. Even though the dedicated theatre room was pre-wired by the builder electricians, John has sensed the complications in advance due to his in-depth knowledge and experience.
We have to specially mention your installation team “Tom and Party” as they were very punctual and very courteous in their manners. They have spend time to locate the pre-wired cables left by the electricians left in the ceiling cavity, cut the ceiling plaster and wall plaster neatly to bring down the cable as the house was a double storey building. They have done a very neat job and spend time with us to go through the setup and fine tuning. Hats off to Tom and Team and we are very happy to recommend Watergardens Big Picture People and their Installers. They show true professionalism and take pride in what they are doing.
Cheers, Jeena & Robin.
I was so much into my home theatre that it took 6 weeks to write this testimonial.
I would like to thank the BIG PICTURE PEOPLE at the Hoppers Crossing store, for fantastic product and service that came with it. I have always wanted a home theatre set for my home.
When I was ready to purchase one, George at the Hoppers Crossing store took time and advised me what set suited me.
The price, with all the upgrades was surprisingly very affordable.
In addition, the team from Big Picture Installation took special care in handling and installing the home theatre.
It’s really exciting to finally have a home theatre.
What made it memorable was the service provided by the entire team before, during and after set up.
To the BIG PICTURE PEOPLE Hoppers Crossing store and especially to George, I would like to say THANK YOU.
Dear Kym and the team at Robina
A big thanks again for the second cinema room you guys have installed for me in another renovation I am currently completing on the Gold Coast.
My first cinema room you installed for me helped sell my house within 24 hours in 2015 and I imagine the same will apply again.
I am already planning for the third project and I will be using your store and the Paradigm speakers as they are brilliant.
Good morning Troy,
Just letting you know the Bose emblem replacement grill has turned up… Thank you so much for the after sales help regarding this! From the first day walking into the shop buying the system and installation and the help now has been just awesome and a very pleasant experience…. The wife and I cannot be happier and are more than happy to recommend Big Picture People and the team and the goods they offer…
Again, many thanks, Dale & Simone
I would like to take this opportunity to thank you very much for the wonderful service I received when I made enquires and subsequently purchased my Marantz NR1605 sound system and Paradigm Speakers. From my initial enquiry to the installation and follow up service to ensure I understood my system and how to get maximum benefit from its main features. I am constantly amazed at the versatility and compactness of the units and I am finding out more about the system and its functions.
My wife and I were very impressed with the installation crew (Tom and Damien) who were well organised. The manner in which they approached their task was professional, careful and efficient even to the clean up and helpful advice.
My wife and I cannot believe the quality of sound coming from our indoor and outside system
I cannot thank you enough for introducing me to this system combination and I would not hesitate to suggest the Big Picture People to any of my family and friends for their home cinema and sound needs..
Once again thank you very much.
Jenny and Phil
Just to say a big thank you, on behalf of ourselves and all the family for our home cinema system!
We were really happy with the 3 gentleman that came to install it yesterday.They were extremely professional, knowledgeable, considerate and impecably mannered!
Please also thank Brendan and your team for the sales service, and aftercare service!
Andrea & Kevin
We would like to take this opportunity to thank you for an excellent experience doing business with you. We are very pleased with our home theatre system and the experience is just amazing!
You demonstrated deep knowledge in the field that not only helped us design our home theatre with the right systems, but as well helped us develop a good technical understanding (very valuable takeaway indeed). We value your guidance immensely and take pride in our buy decision.
The whole process involving discussions covering important aspects (like room design/limitations, personal preferences, and technical specifications) were all dealt with much ease. I believe that this and your candidness are the real value differentiators of your business.
We would also like you to please convey our thanks to your installation team who did an excellent job. They were very professional and had good attention to detail.
Keep up the good work and we invite you to come over to see our installation and share our joy.
Thanks and Regards,
Sandeep & Richa
Hope you’re well.
I just wanted to send a quick note to say two things:
First, I absolutely love my new home theatre system. The screen/projector quality is fantastic and the sound is simply amazing – it has definitely been worth the wait!
Second, and more importantly, I want to say a HUGE THANK YOU to you and your team for the fabulous customer service you have shown me since I first purchased the system at the Home Show last year. At all points along the way, you have been amazing, being patient in answering all of my questions and persevering with us as we completed the build of our new home.
And to end up with an even better projector (the BenQ) than the one I first purchased is just fantastic.
I will certainly be encouraging anyone I know in the home theatre market to buy from you; a fabulous experience all round!
Many thanks and best regards,
I would like to take this opportunity to thank the BIG PICTURE PEOPLE at the Hoppers Crossing store for providing me with a fantastic product and service that came with it. My wife, Renee and I have always wanted a home theatre set for our home. When we were ready to purchase one, the team at the Hopper Crossing store (George, Spiros, Mark and Joe) took the time to sit down with us to advise us what set suited us and our home. The price they had provided was also very affordable to our surprise.
In addition, Eddy’s team (David and Angelo) from Big Picture Installation took the time and special care in handling and installing the home theatre set for us. It was really exciting for both my wife and I to finally have a home theatre. What made it a memorable and WOW experience was the service provided by the entire team before, during and after it was set up for us.
I’ve been in sales for a long time and this is one of the best purchase we have made because of the service provided. The team made us feel comfortable, at home and confident in them.
To the TEAM AT BIG PICTURE PEOPLE at the Hoppers Crossing store, we would like to say once again THANK YOU.
Sincerely, Jason T.
Thank you for your high level of customer service, fantastic price, advice. Hats off to Watergardens, well done Theo, see you again take care.
Just a quick note to say a “Huge Thank You” for my recent Home Theatre installation and the exceptional service you provided.
From meeting you the first time in your Watergardens store I was shown a great level of respect and interest from you and your team, without being too pushy (Very rare these days).
Your vast product knowledge and product recommendations were a key in choosing to go with you.
I now have my own private theatre room full of exceptional components that has even surpased my expectations and that is saying something.
The Sonos system you suggested is also an excellent addition to my new home and gets much use at dinner parties ,and controlling everything with Push control just makes life that much easier.
Family and friends are blown away,hopefully some of them will come in and see you for their own packages.
Your installers also deserve a pat on the back,they were well organised,polite and tidy.
Well done !!!
Thank you sincerely for all your help and continuing service.
– Daniel M.
I would like to express my appreciation for the service I received and the knowledge that you provided for the purchase of our new Home Theatre Pack.
From the onset you were extremely helpful and approachable as well as very flexible with your options for payment.
I appreciated being informed of new promotions and upgrades to the products that I had ordered and cannot fault any step of our purchase from choosing an appropriate package, to the installation and finally the after sales service.
It is now all installed and working beautifully and we could not be happier with our purchase and the conduct of yourself and your emplyees too. You have made one of our biggest purchases a breeze and would happily recommend your company.
Thank you for everything.
– Shane H.
I would just like to drop you a note to say thanks for the home theatre installation that your team has just completed at my home. Right from the minute I made the call to ask a few questions following numerous visits to the department stores the service was excellent. One of the sales guys visited my home to take a look at the job and my mind was made up. I had on two previous occasions been told the installation I wanted was not possible due to the configuration of my house but your team proved all of them wrong. The two guys who did the installation were fantastic and completed the “impossible” within the time frame promised and the finish is superb.
I hope there is the opportunity for you to convey this to those that were involved in this sale and installation, my family and I are delighted!
Very often businesses hear the negativity about their work but not the positives.
Nick and I thought it was important to contact you and let you know how impressed we are with the service we received from the BIG Picture PEOPLE Hoppers Crossing.
From the moment we walked into your store, receiving an email about our late iPad delievery through until the end of the installation by Kane and James (sorry – I think thats his name) we were most impressed. The installers were on time, extremely articulate and skilled and ensured they left the room clean. They were also helpful and very patient in their instructions. Any required follow up was completed the very next morning.
Thank you for making our new theatre experience an enjoyable and stress free experience.
It is a rare occasion where I have given formal recognition to a company for services that have been outstanding. Having built a home with a theatre room I began a process of researching equipment to suit my family needs. This quickly became a daunting and cumbersome process as the more research I did the more confusing the process became.
I decided I needed a one stop shop and went to the Big Picture People in Hoppers Crossing. I was introduced to Spiros Ginis that took me through the whole theatre experience enabling me to make an informed decision. Spiros lived the total process with me from start to finish having shown amazing product knowledge both with equipment and sound technology. Spiros made himself available at all times and co-ordinated data and specific cabling requirements with our builder for an easy and hassle free installation.
As I own and operate a local business it was refreshing to find a company willing and committed to providing the best knowledge and service to their customers. I would have no hesitation in recommending the Big Picture People and in particular Spiros Ginis to any potential customer as you really are the experts in home cinema.
I would like to recognise great work, especially professionalism by David & Brett who installed my system last May 7th. I wish all technicians can be like them – they have shown respect and great work attitude to satisfy the customer in every possible way, from installation to guiding me through explaining how the complicated system would work in a very simple way. Keep this up guys!!!!
Thanks to you Tony too for the time you spent for me to lay out this great system.
– Alex A.
When I looked at our home entertainment requirements, I found that the staff at The Big Picture People were the only ones who could bring together all the aspects that I wanted to incorporate in my home. From a personalised Home Theatre PC with a Plasma TV to a BOSE surround system utilising the SONOS music system, all their recommendations were terrific and surpassed both my requirements and expectations. It was also comforting to receive fantastic after sales service as I was getting used to all my new toys.
I highly recommend The Big Picture People to anyone looking to install any music or audio visual system in their home. They were great!!!
– Joe M.
Theo, I really appreciate your continued support and patience in helping me with our Home Cinema. You have provided the best level of customer service that I have received in Australia.
– Beth R.
We wanted to congratulate and thank you for the service we received when we purchased our Plasma TV recently. The Salesperson and the installers were polite, very efficient and considerate. It was a pleasure to deal with your company and would not hesitate to recommend you to others.
– Sue & Harry C.
First of all I would like to say we are absolutely wrapped with the new home theatre system and the LCD TV we have in the main bedroom.
Right from the time Richard from Herma Technologies introduced me to you and your staff at the shop to the time Kane and George finished the installation, your service and advise were first class. As you know I have just finished building a new house and have dealt with quite a few sales people in the last six months, I can honestly say that you and your crew were the most professional, sincere and ethical sales team I dealt with in that time by a fair margin. I don’t usually write letters of appreciation, but I felt compelled in this instance as the service was so good.
I would have no hesitation in recommending The Big Picture People to friends and family for the purchase of their home theatre system or flat screen TV.
Thanks again and keep up the good work.
– Chris T.
We would like to take this opportunity to thank you very much for the wonderful service we received when we made enquires and subsequently purchased our Plasma Screen and Bose sound system. From our initial enquiry to the installation and follow up service to ensure we understood our system and how to get maximum benefit from its main features. We are constantly amazed at the versatility and compactness of the units and we are still learning and finding out more about our system and its functions.
We were very impressed with the installation crew who were extremely helpful and well organised. The manner in which they approached their task was professional, careful and efficient even to the clean up and helpful advice afterwards.
Our family and friends cannot believe the quality of sound coming from our indoor system and are completely blown away with the sound from our “mushroom” speakers (Bose FS51) in the garden. We now spend many happy hours dining alfresco particularly on Sunday mornings for leisurely breakfast and at other times for a BBQ listening to our music and enjoying the company of family and friends. This outdoor area gives us great pleasure and we think of you as we enjoy. We cannot thank you enough for introducing us to this concept. We believe we now have the best sound system in Keilor Downs, maybe except for one other household.
Once again thank you so much from two happy clients.
– Cheryl and Karsten R.
On Wednesday 7th September 2010, I had my Mitsubishi projector replaced due to the fact that a green and pink chequered pattern was showing up on the screen at different intervals rendering the picture unwatchable.
I wish to extend my appreciation and thanks for the service provided by the two gentlemen that attended and yourself for organising the change over. Looking forward to watching some good movies.
I have been dealing with Grant from your Bundoora store and recently took delivery and installation of a Yamaha home cinema setup.
I can not speak highly enough of Grant – both in terms of knowledge and customer service. I would not hesitate to recommend you to family and friends and specifically the Bundoora store due to the excellent job Grant did for myself.
Installation was also completed on time and expertly by your technician (who’s name slips my mind unfortunately). He was superb in meeting all of our needs and answered all questions with a smile.
Please pass on my congratulations to Grant and the team – from one very satisfied customer.
– Jason A.
Just wanted to say thank you for a job well done. From the initial consultation with Mark to the professional installation by your staff, the entire process was faultless.
Very happy customer and will definitely recommend you in future.
It’s a winning formula…. Thanks again.
Just wanting to let you know that the guys you sent out did a fantastic job and explained everything as well. We would recommend BPP to our friends and family.
Olga & Gus